Reference

Terms That Cover Your Account on 9bde

These terms set out what you agree to when you open an account and use 9bde. Access and eligibility depend on your local law and the regions where our platform is available — read through before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredUpdates notified via account
9bde Terms That Cover Your Account on 9bde
HOW WE HANDLE IT

Account Security and Your Data Under These Terms

These terms are not just rules — they describe how we protect your account and what we do with the information you give us. Here is how each area works in practice.

Account Security Your account is protected with OTP verification on login and on withdrawal requests. We never store your bKash or Nagad PIN — only the wallet number you register for payouts.
Data Retention We keep your account and transaction records for as long as your account is active and for a period after closure, in line with standard financial record requirements for the regions we serve.
Cookies and Access Logs We use session cookies to keep you logged in and access logs to detect unusual activity. You can clear cookies at any time; doing so will end your current session on mobile or desktop.
Requesting Changes To update your registered wallet number, request a data summary, or close your account, contact support via live chat or email. We verify your identity before processing any account change.
TERMS CONTACT

Reach Us About These Terms

Questions about what these terms mean for your account, your wallet activity, or your eligibility in Bangladesh? Our support team handles terms-related queries directly — no need to dig through a help centre alone.

Live Chat Open the chat window from your account dashboard. Our team handles terms and account queries and can walk you through any clause that affects your wallet or access.
Email Support Write to us for detailed terms questions — account eligibility, wallet verification rules, or anything in the policy you want clarified in writing before you act.
Account Help Centre Log in and visit the Help section for a searchable set of terms-related answers covering deposits, withdrawals, account closure, and eligibility by region.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations in Bangladesh.

These terms apply to anyone who opens an account on 9bde. Access depends on whether online gaming is permitted under your local law and whether your region is supported by our platform.

Deposits must come from a wallet registered in your own name. If we detect a mismatch during verification, the transaction may be held and your account reviewed until the source is confirmed.

We notify you through your registered account before any material change takes effect. Continuing to use the platform after that notice means you accept the updated terms.

Contact support via live chat or email, confirm your identity, and request closure. Any remaining balance is returned to your verified Nagad, bKash, or Rocket wallet before the account is deactivated.

Submit a data request through the Help section in your account or email support directly. We verify your identity first, then provide a summary of the records we hold for your account.

Yes. The same account terms apply across all sections of 9bde — casino games, live tables, and the sportsbook. Your wallet activity and eligibility rules are the same regardless of which section you use.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.