Finding the Right Answer Quickly
We've organised this FAQ around the actual steps you take on 9bde — opening an account, funding it through Rocket, Nagad, or bKash, navigating the lobby, and getting your money back out. Each answer reflects how the platform actually works, not a generic template. If you're in Dhaka and your bKash transfer hasn't reflected yet, the deposit section tells you exactly what
to check. If you're unsure whether your account is verified, the account section walks you through the OTP and document steps. We update these answers when our processes change, so what you read here matches what you'll see in the cashier. For anything not covered, our support team is reachable via live chat directly from the site.
- bKash
- Nagad
- Rocket
- Live Chat Support